Privacy Policy
Last updated: May 31, 2026. Effective immediately upon acceptance.
NexaAI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using NexaAI services, you consent to the practices described here.
Information We Collect
Name, email address, phone number, company name, and billing information provided during registration.
Log data, pages visited, features used, session duration, IP address, browser type, and device identifiers.
Business information, brand guidelines, keywords, and preferences you provide to train our AI models.
Processed securely via our payment gateway partners. NexaAI does not store full card numbers.
Support tickets, emails, and chat messages you send to our team.
How We Use Your Information
To provide, operate, and improve NexaAI automation services.
To train our AI models on your brand voice and content preferences.
To process subscription payments and send invoices.
To respond to your queries and provide customer assistance.
To send service updates, feature announcements, and important notices.
To understand usage patterns and improve the platform.
Data Sharing
Secure payment gateways for billing. Subject to their privacy policies.
Hosting and data storage providers under strict data processing agreements.
When you authorise social media integrations, necessary data is shared with those platforms.
We may disclose data when required by law, court order, or governmental authority.
We never sell your personal data to third parties for advertising or marketing purposes.
Data Retention
We retain your account data for the duration of your subscription and for 90 days after cancellation, after which it is permanently deleted. Content generated by our AI is retained as long as you maintain an active account. You may request early deletion at any time.
Your Rights
Request a copy of all data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your personal data.
Receive your data in a machine-readable format.
Object to certain types of processing.
Limit how we use your data.
To exercise any of these rights, email us at privacy@nexaai.com. We respond within 30 days.
Cookies
We use essential cookies for authentication and service functionality, and analytics cookies to understand how our platform is used. You may disable non-essential cookies in your browser settings. Essential cookies cannot be disabled without affecting service functionality.
Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, and strict access controls. While we take security seriously, no system is 100% secure and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email at least 14 days before they take effect. Your continued use of our services constitutes acceptance of the updated policy.
Contact Our Privacy Team
For any privacy-related questions or to exercise your rights:
privacy@nexaai.com
NexaAI, Bangalore, Karnataka, India